Franklin Energy | Core Capabilities

Regulatory Influence

We closely monitor federal and state legislation, clean energy policy updates, and regulatory trends to keep you up to date on everything you need to know. Our market development and regulatory affairs teams are comprised of highly qualified individuals with experience in everything from federal and state clean energy policy to utility regulatory frameworks. Our deep regulatory relationships allow us to influence program requirements—and thus communicate with our stakeholders—how success is measured.

Marketing

Because we are solely dedicated to the sustainable energy industry, our team understands the complex nuances of utility programs and their regulatory environment. By leveraging data-driven technology practices like propensity modeling and customer journey mapping, we help utilities make meaningful connections with their customers. Our services range from building and optimizing websites to implementing full-scale integrated campaigns with email, social media, print ads, and more, all designed to maximize end-user participation.

Customer Care Center

Our customer care centers are local, bilingual, and technology-enabled to deliver maximum satisfaction to utilities’ end-use customers. Our experts are trained to guide customers through their energy efficiency journey, provide web chat services to respond to questions, educate customers and answer questions on program and marketplace offerings, log all call and email activity to report results, cross-sell additional utility programs, and so much more.

Engineering

Our engineers are experts in the measures, systems, processes, and procedures for program implementation. They routinely analyze measures on cost-effectiveness, market potential, customer value, program feasibility, and evaluation risk. In addition to using most technical reference manuals (TRMs) in measure design, our engineering department also provides TRM development and maintenance support and assists in the development of technical workpapers.

Portfolio Administration

By anticipating industry trends and capitalizing on connections across programs, we provide a seamless customer experience, free of the siloed and disconnected offerings that come with treating programs as stand-alone offerings. Our comprehensive approach provides clients with greater cost efficiencies, more flexibility, and better predictability. Through our integrated capabilities, we provide turnkey management across customer market segments and among grid optimization, customer engagement, and product programs.

Program Management

Rooted in 30 years of experience yet ever-evolving, our program management capabilities are flexible, data-driven, and results-oriented. We understand our clients’ budgetary restrictions, regulatory landscapes, and the importance of achieving program goals. Our industry experts are knowledgeable, attentive, and ready to tackle the industry’s biggest challenges.

Outreach and Community Engagement

Because we operate at a local level across the nation, our teams are uniquely in tune to their communities’ needs. Whether it’s participating in a local fair, hosting an educational lunch, or speaking at a community event, we’re passionate about connecting with customers to provide program education and even deliver products. This helps utilities engage with their customers, build trust, and create lasting relationships within the community.

Product Fulfillment

We manufacture our own showerheads, LED lighting, weatherstripping, smart home products, and more through our products division, AM Conservation. This allows us to control our own supply chain and warehouse inventory, delivering products rapidly at a high quality and competitive price. And if we don’t have the product a client needs for their kit program, marketplace, or any other use case, we can source it from one of our partner brands.

Rebate Processing

We provide end-to-end rebate processing services, including application development, deployment, hosting, and processing. Our commitment is centered on delivering an exceptional customer experience from start to finish with easy-to-use applications, efficient procedures, and timely processing. Our expertise ranges from high-volume residential prescriptive rebate programs to highly technical commercial and industrial custom programs.

Audit/Assessments

Our experience with audits and assessments includes walk-throughs, home-performance with ENERGY STAR®, and ASHRAE Levels 1 and 2. We conduct assessments that require extensive data collection, diagnostic tools, measurements (e.g. blower doors, thermal imaging, infrared, HVAC testing, data logging), and the use of third-party audit tools. In all our assessments, we are committed to delivering thorough, accurate, and educational assessments that leave customers satisfied and prepared to choose retrofit projects.

Incentive Design

We bring a wealth of expertise in crafting and executing incentive programs that not only cater to customer preferences but actively foster energy efficiency. Our incentives are thoughtfully structured to motivate and recognize energy-conscious choices and investments, with flexibility to adapt to the distinct requirements of each utility, region, and program.

Trade Ally Management

We develop relationships with trade allies by providing support for their projects, assisting in understanding participation and documentation requirements, and educating on a range of technologies. With a wealth of experience in overseeing trade ally networks spanning from 20 to over 1,000 members, our outreach and recruitment efforts consistently yield positive results.

CORE CAPABILITIES